Dear candidate, you have 60 minutes for completing 40 random key questions on Problem Management (PM) skills. You can mark your questions as “review” and get back later. At the end you will get the result. For passing the exam, 60% correct answers are required. In case you don’t pass the exam, you will require to repurchase another exam an send us an email to [email protected] to unlock your user for taking again this exam.

You are permited to use your Guidance for Problem Management (PM) official book as a reference during the exam.

Once you pass your certification exam, remember to send us an email to [email protected] for being included in the IIEC Cert Holders registry:

Good luck!

Course Materials

Course Content

The SM Board is the ServiceManagers.Org Committee of Experts on Service Management. It is formed by top referent experts globally recognized. The SM Board directs and performs quality control and assurance in the SM-Org community.