This month’s guest in our program is Peter Brooks from Cape Town, South Africa.
He is an ITIL Expert and the author of the following books:
- Collaborative Consulting – TSO 2013; Available here.
- An Integrated Requirements Process – Governing Cost & Risk in Business Analysis – itSMFsa 2013; Available here.
- Metrics for Service Management: Designing for ITIL – VHP 2012; Available here.
- Metrics for IT Service Management – VHP 2006; Available here.