Gartner, at the Outsourcing & IT Services Summit 2011 in London, predicted that by 2015 ILCS will account nearly a third of the IT Services marketplace (30% of the overall market), and will generate revenues of $177 billion (you can dig further into this information here).
Since then all the outsourcing companies are working on it to fit this market space. The real challenge here is to change from managing tasks and productivity of technicians (professional services) to managing real IT Services delivered to Users.
ILCS are presented as managed, multitenant, ready-to-use IT services (infrastructure, applications or business processes).
So Users is the center of this delivery model. And, do we have user/customer service orientation in our service management operations?
What is your vision about Industrialized Low-Cost IT Services (ILCS)?
Author: angelberniz (All Rights Reserved by the author).