Skip to content
Service Delivery Community

Gartner’s 2012 Magic Quadrant for Service Support tools

Gartner has recently published its 2012 Magic Quadrant for IT Service Support Management (ITSSM) tools. 


According to Gartner, this year there aren’t visionaries or leaders tools, and all are concentrated very closed, as niche players. Only two tools stand out slightly, being categorized as challengers.

What is your advice about the best way to choose a Service Support tool?

Not subscribed yet? Do it NOW! 

Author: angelberniz (All Rights Reserved by the author).

Source: Original Text (based upon first hand knowledge), with reference to Gartner‘s report.
Help us to improve it: how-todiscussion.