July 27, 2016

Events & News

Best Practices

Case Studies

Expert Reviews

Key Lessons & Tips


Top 20 Action Items for Improving Your ITSM

  Definition of process and standard operating procedures for all IT operational activities. Definition of ...

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what's on the menu

What’s on the menu?!

Well this is how I used to picture an IT service catalog in my early ...

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ITIL® is “Documented Common Sense”

But the problem is that common sense isn’t as common as it ought to be. ...

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12 Questions Should Be Answered During ITIL® Implementation Perpetration

As known, the services process improvement in general has common steps starting with understanding the vision ...

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Career Advice


What is the IIEC Accreditation for MBA & Executive Programs?

The International Institute of Executive Careers (IIEC) is an U.S.A. institution that provides accreditation for ...

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Incident Management Certification Programs Research Report

SDI, APMG, ITIL or ServiceManagers.Org, there are many Incident Management Certification Programs available. In this ...

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IMP™ Exam and ‘Guidance for Incident Management’ Book – an Incident Management Professional’s Opinion

Certified Incident Management Professional™(IMP™) is a certification for all those people who are looking for ...

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ITIL Foundation & ITIL Certification Portfolio • The #1 Guide

This is the ultimate guide for helping you understand the ITIL certification exams: ITIL Foundation, Practitioner, Intermediate ...

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