Havard is offering a Service Management Program on Achieving Breakthrough Service. Their outline is the following:

Learn how to create service models that deliver value for customers, employees, and investors—while building strategic advantage. This intensive strategy-building program helps executives and senior managers take client service to new levels. You will explore the latest thinking on customer service, explore innovations, and learn how to implement service approaches that foster loyalty, increase profitability, and accelerate growth.

More information: http://www.exed.hbs.edu/category/Pages/servicemanagement.aspx

The SM Board is the ServiceManagers.Org Committee of Experts on Service Management. It is formed by top referent experts globally recognized. The SM Board directs and performs quality control and assurance in the SM-Org community.