Gartner-Industrialized-Low-Cost-IT-Services

Gartner, at the Outsourcing & IT Services Summit 2011 in London, predicted that by 2015 ILCS will account nearly a third of the IT Services marketplace (30% of the overall market), and will generate revenues of $177 billion (you can dig further into this information here).

Since then all the outsourcing companies are working on it to fit this market space. The real challenge here is to change from managing tasks and productivity of technicians (professional services) to managing real IT Services delivered to Users.

ILCS are presented as managed, multitenant, ready-to-use IT services (infrastructure, applications or business processes).

The key in ILCS in the pricing model, defining price Per User Per Month or price Per Unit Per Month (PUPM).

So Users is the center of this delivery model. And, do we have user/customer service orientation in our service management operations?  
 
We need to implement standardized, automated, configurable and scalable services, but first we need to define who is the standard user. Then work to define what are the values and feeling we will transmit and improve about our services, and build an offering packed as a Service Catalog.
 
By 2015, Service Managers will be more important in Service Management organization to bridge customer/user expectations to the services delivered.
 

What is your vision about Industrialized Low-Cost IT Services (ILCS)?


Author: angelberniz (All Rights Reserved by the author).
Source: Original Text (based upon first hand knowledge).
Image courtesy of jannoon028 at FreeDigitalPhotos.net
Help us to improve it: how-todiscussion.
mm
Ready to Get to THE NEXT LEVEL? You have only 2 options: Lead your change, or let others make it for you. CHANGE HAPPENS every second whether you actively participate in it or not. If you're the kind of person who likes to have total control over every aspect of your Business & Career, then you've found your perfect Executive Coach: Angel Berniz Team. We can help you with your Strategy & Transformation. My 5-step results-driven IGTAI Career Success Coaching Method©: "I Inspire You; We Set Goals; I Provide You with the Tools; We Move into Action!; We Iterate Again and Again". Work with us, drop us an email: [email protected]. We will help you to become an EXPERT. Remember my coaching advice: "Experts Are Built Not Born. Success Doesn't Happen, It's LEARNED!" - Take Action. Get Results!