Magic-Quadrant_Visionaries

Gartner has recently published its 2012 Magic Quadrant for IT Service Support Management (ITSSM) tools. 

2012_Magic_Quadrant

According to Gartner, this year there aren’t visionaries or leaders tools, and all are concentrated very closed, as niche players. Only two tools stand out slightly, being categorized as challengers.

What is your advice about the best way to choose a Service Support tool?

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Author: angelberniz (All Rights Reserved by the author).

Source: Original Text (based upon first hand knowledge), with reference to Gartner‘s report.
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