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Service Delivery Community

ServiceManagers.Org Bengaluru Chapter – Face 2 Face with Peter Brooks

This month’s guest in our program is Peter Brooks from Cape Town, South Africa.

He is an ITIL Expert and the author of the following books:

  • Collaborative Consulting – TSO 2013; Available here.
  • An Integrated Requirements Process – Governing Cost & Risk in Business Analysis – itSMFsa 2013; Available here.
  • Metrics for Service Management: Designing for ITIL – VHP 2012; Available here.
  • Metrics for IT Service Management – VHP 2006; Available here.

To know more about him, check out his linkedin profile:   Twitter: fustbariclation