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SM Tutorials & Certification

ServiceManagers.Org Bengaluru Chapter – Face 2 Face with Mark Smalley

Here are the Resources shared by Mark Smalley during the Face2Face Interview:

Other interesting frameworks and approaches (alternatives to ITIL):

Mindmaps for IT best practices

Found some excellent mind maps on different IT best practices at

Please have a look at it, I am sure you will spell bounded with Mirosław Dąbrowski work.