At the Executive Business School of the DTU (Denmark Technical University) are offering the SMMI – Service Management & Service Innovation Program. According:

In most of the developed economies around the world between 60 – 80% of the workforce are employed within services. And the share is only increasing! This increase does not only derive from “traditional” services but as more traditional manufacturing companies move from selling pure products to product solutions.’

In order to stay ahead in this increasingly competitive market space we need to excel in service management. To continuously stay ahead of the competition requires more than just being excellent at service management, it requires that we constantly innovate the way we deliver services to our customers. But it must never be at the expense of excellent service management.

More information:

The SM Board is the ServiceManagers.Org Committee of Experts on Service Management. It is formed by top referent experts globally recognized. The SM Board directs and performs quality control and assurance in the SM-Org community.