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SM Tutorials & Certification

Get Involved! – Chapter Volunteer Benefits

  • Show your commitment to the Service Management profession and to the integration of Service Management in other professions
  • Prove your integrity by pledging to abide by the Ethical Principles and Code of Ethics
  • Apply to become a Registered SM, on your way to the Path to Mastery Certification Program.
  • Apply for certification as a Service Manager (Foundation), Service Manager (Practitioner), Service Manager (Expert) and Service Manager (Master).
  • Retain status, once you have achieved it, upon completion of annual Learning Agreement and maintenance of annual contribution to the community.
  • List your name, credentials and contact details in our Find a SM Directory


Tools and Training to Enhance Your Expertise

  • Get your copy of the Masteries E-book and Note Sheet
  • Free member benefit Path to Mastery study groups
  • Read expert articles available in our “members only” section as seen in the Voice
  • Free copy of the Sharing the Certification Journey E-Book for members
  • Discount on all the books published by all the Executive-Careers communities.

Assessment Tools for Service Managers

  • Deep discounts on Angel Berniz Assessments for Career and Executive Coaching

Other Discounts

  • We will include here great discounts for Chapter volunteers


Get Involved, Build Your Service Management Practice and Make a Difference

  • Join or start a local Chapter, to practice with other Service Managers and support Service Management development
  • Connect with other experienced Service Managers worldwide, learn and develop your leadership and communication skills, in a supportive community of Service Managers through volunteer opportunities with the
  • Work together to promote the profession and practice of Service Management by volunteering with the (login to the members area to see the volunteer opportunity)