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SM Tutorials & Certification

Mission and Vision of a Service Manager

This article is one of most important and it will be written in a very simple manner to transmit a clear message to any Service Manager.

 The Mission of a Service Manager is the following:

  •          Deliver a Service to a Client (according to SLAs).
  •          Make it profitable to his Company (according to Budget).

The ServiceManager must achieve both points. If he fails in one of them, the Service will not succeed.

The Vision of a Service Manager is to accomplish his mission in building a long term relationship, as a Strategic Partner to his Client, always helping to find a win-win solution for both.
As a Strategic Partner, it is not needed to hide this mission and vision from our Clients. Additionally, it is good to share these things with them – being transparent and working on both sides in the same direction.
This statement of Mission and Vision could seem very simple, but it is well known that this is a real challenge (meeting simultaneously our Client and Company requirements).
Author: angelberniz (All Rights Reserved by the author).
Source: Original text (based upon first hand knowledge).
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