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José María Navarro (Madrid, Spain)
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José María Navarro is a Senior Consultant at Deloitte. He holds a Bsch. Degree in Industrial Engineering and Technical Certificate in Computer Management Engineering at the Universidad Pontificia de Comillas (ICAI), in Madrid. Certified in ITIL v3 and with a deep industry knowledge of ITSM tools. He has been involved in several IT service management projects, controlling and monitoring quality SW developments within the PMO in finance/banking environment; he´s been collaborating in the functional definition phase, management and monitoring of testing. He is a expert in HP Quality Center although he works with other quality tools.
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