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Erin Casteel (Sydney, Australia)
Erin Casteel is the Convener (chair) of the ISO/IEC Working Group responsible for the ISO/IEC 20000 series. She was also Project editor of ISO/IEC 20000-2:2012 Guidance on the application of service management systems. She is Managing Consultant at Veridity Pty Ltd, a consultancy supporting organizations to quickly and effectively realise the benefits of a management system approach for governance, risk management, delivery and management of services and continual improvement. She can be contacted at [email protected]
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