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Bernardo Esteban (Barcelona, Spain)
Bernardo Esteban Santiago has been the last 15 years focused and performing tasks on Service Delivery always related, in one or another way, with Call Centers, Service Desk, or USC (User Service Center). With deep knowledge of ITIL (versions 2 and 3), he enjoys performing continuous improvement of processes and procedures. His main specialties are: organization and management of Service Desks; applied knowledge of ITIL; and management of multidisciplinary teams. He can be reached on Linkedin.
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