Top 5 Issues in ITSM Consulting Projects and Its Mitigation Methods

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Recently I gave a presentation on the topic “Top 5 issues in ITSM Consulting projects and its mitigation methods”, at TFT14 (Tomorrow’s Future Today) organized by SDI (Service Desk Institute) and I was delighted with 200 views in just 2 days.
Understanding the interest in this niche topic from big audiences, here I am posting the presentation slides:

Hope you will like it.
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About Kiran Kumar Pabbathi (India)

Kiran Kumar Pabbathi (India)
Kiran Kumar Pabbathi has 10 plus years of experience, he is a Master in business administration (IT), Bachelor in Computer Applications, and a certified professional in ITIL Expert, PRINCE2 (Foundation and Practitioner), Six Sigma Green Belt, ISO/IEC20K Foundation, Cloud Computing Foundation, TMAP Foundation (Test Management Professional), MCP in SharePoint 2003 Customizations, and MCTS in MS Project 2007. He is the author of the books: "PDCA for ITIL" published by TSO, UK (available HERE and also HERE) and "Guidance for ITAM" published by Servicemanagers.org (available HERE at Amazon). He worked for various conglomerates in the IT industry focusing on ITSM domain, which gave him detailed insight of ITSM, ITAM (IT Asset Management), IAM (Identity and Access Management), Quality assurance, Project management, Test management, and Technical writing. Currently, Kiran works as an IT Process manager and ITIL Trainer in Shanghai Bizenit Information Technology, China. You can reach him on Linkedin (click here)

One comment

  1. aberniz

    Very good presentation Kiran. Great job!

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