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Implementing ITSM Best Practices – Getting the IT Team’s Buy-In

Finally, the management has supported the proposal for ITSM implementation, and has decided that it ...

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Incident vs. Problem Management in IT & Telecom World

A lot of operation managers in large organizations usually confuses between incident & problem management. ...

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ITSM Consulting Projects

Top 5 issues in ITSM Consulting projects and its mitigation methods

Recently I gave a presentation on the topic “Top 5 issues in ITSM Consulting projects ...

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Young Man Holding Crystal Ball

ITSM Trends in 2014: Cloud Computing won’t work without the right Service Management

My prediction for 2014: Companies benefit from cloud services only when they bundle the right ...

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Career Advice


The 7 Habits of Highly Effective Service Managers

A Service Manager should have each of the following 7 habits to be a Highly ...

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Mission and Vision of a Service Manager

This article is one of most important and it will be written in a very ...

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